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Shipping and Returns

Shipping & Returns

Returns Policy


You may return most new, unopened items within 14 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Buyer assumes full responsibility in determining the suitability of these items for buyers intended use.

Most items come with a minimum one year warranty against defects in manufacturing. Exceptions are noted in the product description.

All returns require a RGA number from Tech Instrumentation. Items must be returned postage paid to our facility in order to be considered for warranty or refund. Please call 303 841-7567 to obtain a RGA number if you need to return an item. Non defective returns must be in the original unopened packaging with all accessories to be eligible for a refund. Unopened items are usually subject to a 10% inspection and restocking charge. Non defective items that have been opened or are missing any parts including instructions are subject to a minimum 30% restocking charge. Defective items will be repaired or replaced per mfgr. policy. Shipping & Handling charges are not refundable except in the case of an error on our part. Service charges (repairs, certifications etc.) are never refundable. Non defective items must be returned within 30 days of the date we shipped to you in order to be eligible for refund. All returns must be returned postage paid to our facility in Elizabeth CO.   We pay shipping back to your location for all warranty returns.

Refused shipments: We will refund 75% of the cost of the product less shipping costs (both ways) for shipments that are returned to us as refused. Service charges (repairs, certifications etc.) are warranted but never refundable. Purchaser agrees to pay all charge-back and related costs incurred by us in the event a credit card charge-back is initiated by the purchaser for refused shipments. Shipping and handling charges are not refundable except in the event of an error on our part.

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Orders placed with invalid/incomplete addresses will be placed on hold for one or two business days. We will contact you by phone or email for address confirmation. If we do not receive word from you in the aforementioned time frame, the order will ship to the address as entered. You are responsible for any additional fees an invalid address may incur.
Your order may have import duties and taxes charged to it. This is decided by customs officials once a shipment reaches the destination country. You should contact your local customs office for specific amounts and percentages. Tech Instrumentation cannot control and is not responsible for any duties/taxes applied to your package. We do take all necessary steps to clearly, accurately, and comprehensively label the package to ensure a smooth international shipping process through customs. You will be responsible for paying additional charges for customs clearance. Customs policies vary from country to country.