Terms and Conditions
Terms and Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selections, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit cards and PayPal for payment. If you are shopping from outside of the USA, place your order and your credit card company will convert the transaction to your own currency. Please note that we can not ship to all international locations. If we are unable to ship to your location, we will advise you and your credit card will not be charged.
We accept Discover, Visa, Master Card and American Express. We do not charge for any item until it is ready to ship. Back-ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or securely over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently underpriced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Credit Card Security
When you place your order with us, your credit card number is encrypted for transmission to us using 128 bit encryption. Your credit card details are never by us since they are transmitted directly to the processing company. As such, all refunds must be made to the same card used for the purchase.
If you need to reach us, please email us using the link on the store page, alternatively, you can reach us at:
Tech Instrumentation Inc.
750 E Kiowa Ave.
PO Box 2029
Elizabeth, CO 80107-2029
Phone: [800) 390-0004 Toll free
Phone: (303) 841-7567
Fax: (303) 840-8568
NOTE: We do not accept unsolicited advertisements at the facsimile number.
Shipping And Handling
Shipping and handling charges are shown on a page just prior to your placing the order. We can ship to many parts of the world that are not allowed on the site. Please e-mail us for a shipping quote. Please call if you have any questions. PLEASE NOTE: If you return an item that you ordered with free shipping, we may, at our option deduct our shipping cost from your refund.
We will normally ship your order to you within 1 to 3 business days. We will notify you via e-mail or telephone if we will be unable to ship within 3 business days. If your order is urgent, please let us know. We'll do our best to expedite urgent orders.
If your item is not in stock and we will not be able to ship within 10 business days, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Orders made from within Colorado - sales tax will be applied. We do not currently charge taxes outside of Colorado, but some of our payment processors may charge sales tax and remit it directly to your state.
Most of our products come with a one year warranty. Most of the Cooper-Atkins thermometers which carry a five-year warranty. Most probes come with a one year warranty. Buyer assumes full responsibility in determining the suitability of these items for buyers intended use.
Buyer assumes full responsibility in determining the suitability of these items for buyers intended use. Most items come with a minimum one year warranty against defects in manufacturing.
CLAIMS FOR SHORTAGES OR ITEMS DAMAGED IN TRANSIT MUST BE SUBMITTED TO US WITHIN 3 DAYS OF RECEIPT OF THE PRODUCT. IF DAMAGE IS NOTED UPON DELIVERY, PLEASE NOTIFY CARRIER IMMEDIATELY AND BE SURE TO KEEP THE SHIPPING CONTAINER AND ALL PACKING MATERIAL. NO CLAIMS FOR SHORTAGES OR CARRIER DAMAGE WILL BE HONORED BEYOND 3 DAYS AFTER DELIVERY.
New and unopened items sold by Tech Instrumentation.com may be returned within 30 days of delivery. All items require prior authorization from Tech Instrumentation before they can be returned. We will also pay the return shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item). New and unopened items being returned due to a customer error in ordering or handling will be subject to a restocking fee of 30% and must be returned freight prepaid.
All returns require a RGA number from Tech Instrumentation prior to being returned. Items must be returned postage paid to our facility in order to be considered for refund. Please call 303 841-7567 to obtain a RGA number if you need to return an item. Non defective returns must be in the original unopened packaging with all accessories to be eligible for a refund. Unopened items are subject to a 20% inspection and restocking charge. Non defective items that have been opened or are missing any parts including instructions are not eligible for return. Defective items will be repaired or replaced per mfg. policy. Shipping & Handling charges are not refundable. Service charges (repairs, certifications etc.) and special order items are never refundable. Non defective items must be returned within 30 days of the date we shipped to you in order to be eligible for refund. We pay shipping back you your location for all warranty returns. Items that have been damaged due to misuse or abuse, as judged by Tech Instrumentation are never eligible for a refund.
Refused/Undeliverable shipments: We will refund a minimum 75% of the cost of the product less shipping costs (both ways) for shipments that are returned to us as refused or undeliverable. Service charges (repairs, certifications etc.) are warranted but never refundable. Purchaser agrees to pay all charge-back and related costs incurred by us in the event a credit card charge-back is initiated by the purchaser for refused shipments. Please contact us directly and we will refund per our policies. Shipping and handling charges are not refundable except in the event of an error on our part.